FAQs
Frequently asked questions
Quick answers about production, shipping, returns, and payment.
Last updated: October 6, 2026Last updated: October 6, 2026
Orders & Production
Yes. Every item is printed to order and produced upon order. Nothing is pre-made, so your piece is created specifically for your purchase after you order.
Items are made to order within 2–5 business days before they ship. Business days are Monday – Friday, excluding public holidays.
We offer adult apparel, including T-shirts, hoodies, and shoes.
You can request a cancellation within 12 hours of placing your order, before it enters production. Email [email protected] with your order number.
Shipping
Shipping is a flat $4.95 rate per order.
After production (2–5 business days), delivery takes 3–5 business days in transit. Both are counted in business days (Mon–Fri, excluding public holidays).
We ship to all 50 United States, including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories, or international destinations.
A tracking number is emailed to you once your order ships. It may take 24–48 hours to activate with the carrier.
Returns, Exchanges & Refunds
You can request a return within 30 days of delivery. We accept both defective and change-of-mind or sizing returns.
No. For change-of-mind and sizing returns, we do not charge a return shipping fee and provide a free prepaid return label.
Yes. We accept direct exchanges for a different size or style. Your replacement is printed to order once your original item is on its way back.
Email us within 30 days with your order number and a photo. We cover return shipping and send a replacement or full refund, including the shipping fee you paid.
Refunds are issued within 2 business days after we receive and inspect your return. The time funds take to appear depends on your bank or PayPal.
Payment
We accept PayPal. Through PayPal Guest Checkout you can also pay with Visa, Mastercard, American Express, or Discover.
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Still have a question? Email [email protected] and we'll reply within 24 business hours (Mon–Fri, 9:00 AM – 5:00 PM MT).
Contact
HUY DAU LANH LLC1034 Bonnie Brae Ave, Casper, WY 82601, United States
Email: [email protected]
Website: https://jubilogifts.com
Support hours: Mon–Fri, 9:00 AM – 5:00 PM MT
jubilogifts.com is operated by HUY DAU LANH LLC.
1034 Bonnie Brae Ave, Casper, WY 82601, United States · [email protected] · https://jubilogifts.com
© 2026 HUY DAU LANH LLC. All rights reserved.
